FAQ

Frequently Asked Questions

What does Eaidrive sell?

Eaidrive offers a selection of rugs in versatile styles, textures, and designs, chosen to bring warmth, comfort, and effortless style to every room.

Will my rug look exactly like the photographs?

We aim to display every rug as accurately as possible. However, colours may appear slightly different depending on lighting and screen settings. Minor variations in texture, material, dimensions, and pattern details may also occur.

Rugs may arrive with folds or creases from packaging and shipping. Please allow time for the rug to settle naturally after unpacking and follow the care instructions provided with your product.

What should I do if my item arrives damaged?

Please contact customer service promptly with your order number and clear photographs of the item and its packaging. We will review the issue and provide an appropriate resolution where applicable.

Can I return my order?

You may request a return for eligible products within 30 days of delivery, subject to our Return & Refund Policy. Please contact customer service before sending anything back.

Where should I send a return?

Please contact customer service first. If your return is approved, we will provide the appropriate return instructions.

Can I track my order?

When tracking is available, we will generally provide tracking information after your order has been dispatched.

How can I contact Eaidrive?

Please use the contact information provided on our Contact Us page.

Eaidrive is operated by:

Beijing Zunpin Wine Industry Co., Ltd.
Room 2115, 18th Floor, Building 2, No. 16 South Third Ring Road West, Fengtai District, Beijing
+86 13810592741